Questions
About Our Products TOP
Please note: Our products are not intended for children 12 and under.
Scrabble Tile Pendants
Our Scrabble Tile Pendants are made from authentic scrabble tiles, and the image is sealed with an epoxy resin sealant. Each Scrabble Tile Pendant is handmade and goes through a two to three day process before they are ready to be purchased. Our Scrabble Tile Pendants are water resistant but not water proof, please remove before bathing or swiming.
Glass Tile Pendants (Available by Custom/Special Request Only)
Our Glass Tile Pendants are made with crystal clear glass and the image is sealed with a non-toxic glaze. Each Glass Tile Pendant is handmade, we do not just glue a piece of paper to the back of glass, each of our pendants goes through a ten step process before they are ready for purchase. Our Glass Tile Pendants are water resistant but not water proof, please remove before bathing and swiming.
If you have any questions regarding any of our products please contact us at dora@pendorapendants.com. How Can I Place an Order? TOP
You can place an order either by fax, email, or right on our website.
Simply add the item(s) using the "order" button. When ready to check out you can use our "View Your Cart Button" located in the left hand column of our website. Ordering online is easy and secure. All orders are SSL Encrypted to safeguard your bank, credit card, and personal information. What Forms of Payment do You Accept? TOP
We accept Visa, MasterCard, Discover, American Express, and PayPal. All payments are processed using our secure shopping cart and are SSL Encrypted to safeguard your information.
Please note: 6% sales tax rate will be charged to all orders shipping to a Conneticut state address. Shipping Information TOP
All orders are made to order and will be shipped within 3-5 business days Monday-Friday once payment has been received (except special/custom orders).
Orders are shipped via USPS First Class Mail with delivery confirmation, mailing time typically averages 2-10 business days, international orders can take up to 6 weeks for delivery. If you need faster delivery please contact us to inquire about additional shipping options and rates.
Once your order has shipped we will send you a tracking number via email.
Shipping costs are as follows:
*Please Note*
PENDORA will not be held liable for lost, stolen or damaged packages, no refunds will be given on lost/stolen packages only a replacement for the original item/items ordered will be issued.
If you have any other questions regarding our shipping policy please contact us Refunds TOP
Your satisfaction is guaranteed! If you are not 100% in love with your purchase, please contact us within three days of receiving your order. We will exchange/refund the merchandise once it is returned to us, as long as the merchandise is in its original condition. The returned item/items must be returned and received by us within 10 business days or no refund will be issued. You will be responsible for the return shipping charge.
**Please note no refunds will be given on lost/stolen packages only a replacement for the original item/items ordered will be issued.**
***No refunds on custom/special requests***
Feel free to contact us with any questions, customer service is our number one priority!
Wholesale TOP
For wholesale info, please contact us with the following:
• your full name
• business name
• type of business
• business address
• phone number
• email
• website (if applicable) and tax id number
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